Who We Are
An Innovative Beauty Salon
Nestled in the heart of Las Cruces, we at LUX pride ourselves in having a fantastic team that offers incredible treatments and unbeatable customer service at rates we can stand behind. We’ve been a mainstay for those who value top-notch services at affordable prices since 2019.
What started off as a small one person studio has grown significantly in both size and reputation. Stop by today or book an appointment with one of our fabulous crew members, and find out why our clients come back time and again.
LUX Policies
An Outstanding Experience
At our Beauty Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their LUX experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
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To Our Valued Guests
Your appointments are very important to all members of our team at LUX Salon. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hours’ notice for adjustments to your appointments and for cancellations. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason.
CANCELLATION POLICY
Please understand that when you cancel or reschedule your appointment without giving enough notice, we not only lose your business, but also the potential business of other clients who would have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and will have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. We ask that all new and current guests supply a credit card to secure the reservation. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or, alternatively, billed out to you:
• Notification given at least 24 hours prior to your appointment will receive no charges.
• Notification given less than 24 hours up to 4 hours prior to the appointment time will result in a charge of 50% of the reserved service amount.
• Cancellations less than 4 hours before the appointment will result in 100% charge of the reserved service amount.
• Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
• Group and wedding outcall cancellations are subject to the terms of our event contracts.
CONFIRMATION EMAILS AND TEXT
As a courtesy, we will send out an email and/or text to confirm your service appointments two business day prior to your appointment date. Please ensure that we have your current email address and contact phone number on file in order for you to receive our confirmation communications.
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